Product Features
Valethon is the complete Service Operations OS. Every module is built-in, not bolted on.
One platform for tickets, assets, contracts, billing, discovery, AI, and every customer touchpoint.
Core Modules
The foundation of every Valethon deployment. These modules power day-to-day service operations.
Ticketing & Service Desk
Full-lifecycle ticket management with SLA tracking, automated routing, email-to-ticket conversion, and customizable workflows. Supports multi-company ticket queues with role-based access.
- ✓SLA tracking & escalation
- ✓Email-to-ticket conversion
- ✓Custom workflows
- ✓Time tracking per ticket
Asset Management
Complete hardware and software inventory with automated discovery. Track lifecycle from procurement through retirement with warranty, location, and relationship tracking.
- ✓Automated network discovery
- ✓Software license tracking
- ✓Warranty & lifecycle management
- ✓Port-level topology mapping
CRM & Sales
Manage companies, contacts, leads, opportunities, and the full sales pipeline. Lead qualification, conversion tracking, and prospect account management.
- ✓Lead management & conversion
- ✓Opportunity pipeline
- ✓Contact management
- ✓Activity logging
Contracts & Agreements
Service contract management with renewal tracking, covered services, and billing integration. Link contracts to companies, sites, and specific assets.
- ✓Renewal alerting
- ✓Covered asset tracking
- ✓Revenue recognition
- ✓E-sign integration
Network Management
IP address management, VLAN tracking, circuit/WAN management, and network topology visualization. Integrates with discovery for real-time network state.
- ✓IP address management
- ✓VLAN & subnet tracking
- ✓Circuit/WAN management
- ✓Topology visualization
Billing & Invoicing
Flexible billing engine with per-device, per-seat, and usage-based models. Integration billing hooks automatically count usage from connected platforms.
- ✓Multiple billing models
- ✓Automated usage counting
- ✓QuickBooks Online sync
- ✓Invoice generation
Project Management
Plan and execute projects with Gantt charts, milestone tracking, punch lists, and deliverable management. Link projects to tickets, assets, and contracts.
- ✓Gantt chart scheduling
- ✓Milestone tracking
- ✓Punch lists & deliverables
- ✓Resource allocation
Reporting & Analytics
Configurable dashboards, custom reports, and usage analytics. Real-time KPIs for tickets, assets, SLAs, revenue, and technician performance.
- ✓Custom report builder
- ✓Real-time dashboards
- ✓Usage analytics
- ✓Exportable reports
Site & Space Management
Hierarchical site management with buildings, floors, rooms, and zones. Rack diagrams, AV zone mapping, and precise asset placement for integrator-style deployments.
- ✓Building / floor / room hierarchy
- ✓Zone mapping (AV, HVAC)
- ✓Rack elevation diagrams
- ✓Asset placement tracking
Managed Ops
The full operational management suite. Monitor, patch, deploy, back up, and recover — all from one console.
Health & Monitoring
System health dashboards, change timeline, maintenance windows, system events, alert rules & history, alert hygiene, bulk operations.
Backup & Recovery
Backup dashboard, backup targets, storage management, automated recovery testing.
Software Deployment
Package catalog, deployment queue, centralized software distribution across managed endpoints.
Patch Management
OS and software patching, patch policies, compliance tracking across your entire fleet.
Endpoint Management
Managed endpoint inventory, remote shell, remote desktop, remote reboot, script execution, security posture assessment.
Disaster Recovery
DR runbook templates, DR execution testing, recovery verification, automated disaster recovery workflows.
Compliance & Governance
Built-in compliance tooling for audit readiness, evidence management, and regulatory adherence.
Evidence Bundles
Collect, organize, and lock evidence for remediation, audit, compliance, incident, and change events.
Immutable Audit Log
Tamper-proof audit trail with cryptographic chain verification for complete accountability.
Legal Holds & e-Discovery
Litigation, regulatory, investigation, and preservation holds with case reference tracking.
Retention Policies
Granular data retention for job logs, shell transcripts, audit logs, config backups, evidence, metrics, alerts. Archival to S3, Azure Blob, or local storage.
Auditor Permissions
Fine-grained role-based access for compliance auditors covering shell logs, credential usage, Val AI actions, workflows, config changes, evidence, exports, and reports.
Configuration Compliance
Baseline drift detection, remediation tracking, compliance dashboards to keep every endpoint in spec.
Messaging Compliance
Email footer compliance tracking and unified communications disclosures.
Auto-Capture
Automatic evidence collection from system events — no manual intervention required.
Advanced Capabilities
Differentiating features that set Valethon apart. AI, discovery, marketplace, AV control, and more.
Val AI Assistant
AI-powered assistant with 65+ tools across three personas. Control Studio generates production AV code for Control4, Crestron, Extron, and QSys. Dynamically builds network topology, rack elevation, and wiring diagrams from live discovery data.
- ✓Control Studio (AV code generation)
- ✓Topology, rack & wiring diagrams
- ✓MDR/XDR security operations
- ✓IVR design & transcription
Connect App & Discovery
Cross-platform collector on Desktop, iOS, and Android. Network discovery, 14 AV protocols, mobile remote assist with AR annotations, endpoint management, and automated playbooks.
- ✓Desktop + native iOS & Android
- ✓Mobile Remote Assist with AR
- ✓14 AV protocol support
- ✓Ansible-style playbook automation
Service Stack
Curate and resell third-party services through your own branded marketplace. Automated provisioning handlers connect to vendor APIs for instant fulfillment.
- ✓Branded service catalog
- ✓Automated provisioning
- ✓Subscription management
- ✓Vendor API integration
AV Integration
Professional audiovisual protocol discovery and control. Supports NMOS IS-04/IS-05, ONVIF, PJLink, Dante/AES67, Crestron CIP, and Extron SIS for unified AV management.
- ✓NMOS, ONVIF, PJLink support
- ✓Dante/AES67 audio
- ✓PTP domain analysis
- ✓Stream status monitoring
Workflow Engine
Automated multi-step workflows triggered by system events. Each workflow step creates trackable child tickets with dependencies, approvals, and automated actions.
- ✓Event-triggered automation
- ✓Ticket-based step tracking
- ✓Email & API actions
- ✓Scheduled workflows
Multi-Tenant Platform
Full SaaS infrastructure with tenant isolation, domain-based routing, and hierarchical licensing. White-label tenants can create and manage child organizations.
- ✓Per-tenant database isolation
- ✓Custom domain support
- ✓White-label branding
- ✓Usage-based licensing
Unified Communications
Built-in VoIP with call flows, extensions, DIDs, softphone in ServiceOS, conference bridges, and advanced meeting capabilities. Integrated communication queues with presence, appearances, and multi-line management — no third-party UC platform required.
- ✓Softphone & multi-line appearances
- ✓Conference bridges & meetings
- ✓Communication queue routing
- ✓Call flow designer & IVR
Built-In Operational Features
Every deployment includes these capabilities at no extra cost.
Security
CSRF protection, rate limiting, HSTS, CSP headers, session hardening, and comprehensive audit logging.
Helpdesk Portal
Customer-facing portal for ticket submission, status checking, knowledge base access, and AI chat support.
Knowledge Base
Internal and public KB articles linked to entities. Category hierarchy, full-text search, and ticket integration.
Service Status & Outage
Global service definitions with per-company status tracking, history logging, and automated email notifications.
Time Tracking & Payroll
Technician status tracking, ticket time logging, pay period reports, and productivity analytics.
Training Mode
Practice using the system without affecting production data. Full database clone with email and API suppression.
Activity & Audit Log
Comprehensive logging of all admin actions with search, filtering, and clickable entity links.
Object Relationship Framework
Unified relationship model connecting all entities. Standardized queries across tickets, assets, sites, and more.
Vendor Management
Track vendor companies, contacts, contracts, and product catalogs with procurement workflow support.
Scheduled Jobs
Multi-tenant job scheduler with 4 tiers: platform jobs, standard jobs, webhook jobs, and custom scripts.
Email Integration
Email-to-ticket conversion, OAuth multi-provider support, company-specific mailboxes, and domain-based routing.
Electronic Signature
E-sign workflows, document templates, signature requests, and status tracking for contracts and agreements.
Live Feed
Real-time activity stream with event notifications, per-user read tracking, and AI-powered summarization.
Domain & DNS Management
Domain registration, DNS zone management, and custom domain verification for multi-tenant deployments.
Chat & Communication Queue
Chat routing, AI-powered queuing, and multi-channel message aggregation for support operations.
Credential Management
Secure credential vault with per-scope storage for platform, tenant, and company-level secrets.
Inbox Apps
Native add-ins for Gmail, Outlook, and Apple Mail. Create tickets, look up contacts, and log CRM activities without leaving your inbox.
Calendar & Scheduling
Google and Outlook calendar sync, booking pages, round-robin assignment, send-later, and compliance footers.
Topology & Rack Diagrams
Dynamically generated network topology, rack elevation, and wiring diagrams from live discovery data.
Mobile Apps (iOS & Android)
Native mobile apps with remote assist, AR annotations, camera sharing, photo capture, and push notifications.
Simple, Transparent Pricing
Every feature is included. No per-module licensing, no hidden add-ons. All plans include unlimited users.
Core
Everything you need to run a professional service operation.
- All core platform modules
- Up to 25 customer companies
- Unlimited users
- Standard email support
Managed Ops
Purpose-built for managed service providers.
- Everything in Core, plus:
- 100 customer companies included
- 250 managed assets included
- Full Connect App & remote commands
Enterprise
Scale without limits. Support without compromise.
- Everything in Managed Ops, plus:
- Unlimited companies & assets
- Full white-label branding
- Dedicated account manager
Connect: Your Eyes on Every Network
Connect deploys on Desktop, iOS, and Android. It continuously discovers devices, maps networks, inventories software, and executes remote commands through a secure command queue — all feeding back to Valethon in real time. Mobile Remote Assist lets technicians see on-site cameras with AR annotations.
- ✓Desktop + native iOS & Android apps
- ✓Layer 2/3 network discovery (ARP, SNMP, CDP/LLDP)
- ✓14 AV protocol discovery and control
- ✓Mobile Remote Assist with AR annotations
- ✓Dynamic topology, rack & wiring diagrams
- ✓Endpoint management, remote shell & playbooks
Lightweight & Cross-Platform
Native performance on Desktop (Windows, macOS, Linux), iOS, and Android. Zero-trust authentication with per-collector API keys.
14
AV Protocols
5
Platforms
<50MB
Footprint
Want to Learn More About Valethon?
Visit the Valethon product site to see detailed platform capabilities, pricing, and integration options.