Turn service chaos into recurring revenue.
Founded 1997. We help service and break/fix companies become scalable, recurring-revenue service organizations using wholesale services, orchestration, consulting, and platforms.
What you get
Less chaos. More clarity. Real recurring revenue.
Recurring Revenue
Transform one-time break/fix work into predictable, recurring service agreements.
Less Chaos
Unified systems replace juggling tools, tickets, texts, and calls. Everything talks to everything else.
Fewer Emergencies
Proactive service operations prevent problems before they become emergencies.
What we do
Service-provider enablement, orchestration, and transformation.
Service Transformation
Design operating models that support recurring revenue instead of constant emergencies.
Learn moreWholesale / White-Label
Resellable services that let you offer more without building everything yourself.
Learn moreService Orchestration
Unified messaging and operations that connect every customer touchpoint.
Learn moreCustom Development
Integrations and custom solutions that connect your tools and workflows.
Learn moreConsulting
Strategic guidance to reduce human capital requirements while increasing recurring revenue.
Learn more
We can be your service department
For select clients, we act as the service department — handling everything except hands-in-the-field work. Intake/triage, dispatch, customer communications, SLA tracking, reporting, and billing inputs. You provide field techs; we run the engine.
We handle:
- Intake and triage
- Dispatch and scheduling
- Customer communications
- SLA tracking and reporting
- Billing inputs
You handle:
- Field technicians
- On-site labor
- Hands-in-the-field work
Wholesale / White-Label Services
Resellable services that expand your offerings without building everything yourself.
We provide wholesale and white-label services that you can resell to your clients. This lets you offer a broader range of capabilities without the overhead of building and operating everything in-house.
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Powered by Valethon
MNI powers operations via platforms. Valethon is the Service Operations OS we built from 20 years of real operations. It wasn't designed in a vacuum — it was built by operators who needed a calm way to run real service work.
Explore ValethonLearn More
2D illustrated explainer videos. Friendly motion. Calm narration. No hype.
From Chaos to Services
How we help break/fix companies transform to recurring revenue.
Total Contact View
Unified messaging across email, text, voice, WhatsApp, and chat.
Why Valethon Exists
Built by operators, for operators. The Service Operations OS.
Your Service Department, Amplified
We handle everything except hands-in-the-field work.
Ready to get started?
Let's talk about how we can help turn your service chaos into recurring revenue.
Contact us